Refund policy

Return, Refund & Replacement Policy

Last Updated: June 2026

By placing an order with WinnyBabi, you acknowledge that you have read and agreed to this Return, Refund & Replacement Policy.

At WinnyBabi, your satisfaction is important to us. If you experience an issue with your order, our team will work with you to find the most appropriate solution.

Depending on the circumstances, this may include a replacement, store credit, partial refund, or full refund.

Please review the following policy before submitting a request.

30-Day Return Eligibility

We accept eligible return requests within 30 days of delivery for products that qualify under this policy.

To qualify for a return, items must:

Be unused and in original condition.
Be returned in the original packaging.
Include all accessories and components.
Show no signs of use, washing, alteration, or damage after delivery.

Returns that do not meet these requirements may not be approved.

How to Request Support

If you experience any issue with your order, please contact us at:

Email: support@winnybabi.com

Please include:

Your order number
A description of the issue
Photos or videos about the problems

To ensure a timely investigation with our fulfillment partners, issues involving damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery.

Requests submitted after this period may not be eligible for support.

Products Not Eligible for Return

For hygiene and safety reasons, products that come into direct contact with a baby's mouth, skin, or feeding routine cannot be returned once opened or used.

These include, but are not limited to:

Pacifiers
Fruit Feeders
Teethers
Feeding Bottles
Drinking Cups
Baby Bibs
Feeding Bowls and Plates
Baby Spoons and Forks
Nasal Aspirators
Grooming Kits
Nursing Pads
Personal Care Products

We also reserve the right to refuse returns on products that have been used, washed, altered, or damaged after delivery.

Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, defective, incorrect, or missing essential parts, please contact us within 48 hours of delivery.

After reviewing the information provided, WinnyBabi may, at its discretion, offer:

A replacement product
Store credit
A partial refund
A full refund

The resolution offered will depend on the specific circumstances of each case.

Each request is individually reviewed to determine the most appropriate resolution based on the circumstances and this policy.

Lost Packages

If your package appears to be lost during transit, please contact us and we will investigate the shipment status.

Claims regarding lost packages may require additional verification before a replacement, store credit, or refund can be considered.

Packages marked as delivered by the shipping carrier are generally considered fulfilled.

If tracking shows "Delivered" but the package cannot be located, customers may be asked to contact the shipping carrier, check with household members, neighbors, or provide additional information before further review.

If a shipment is confirmed lost during transit after investigation and carrier verification, WinnyBabi may provide a replacement, store credit, or refund, depending on the circumstances.

Customers agree to cooperate with any investigation conducted by the shipping carrier or WinnyBabi. Delivery confirmation, tracking records, GPS confirmation, photographs (where available), or carrier records may be used to verify successful delivery.

Return Shipping Costs

Customers are responsible for return shipping costs when requesting a return due to personal preference, including but not limited to:

Change of mind after purchase
Ordering the wrong product
Ordering the wrong color or variation
No longer wanting the item

Customers will not be responsible for return shipping costs if the product is confirmed to be:

Defective
Damaged during transit
Incorrectly shipped
Missing essential parts

In such cases, WinnyBabi may provide a replacement, store credit, refund, or another suitable resolution without requiring the product to be returned.

Original shipping fees are non-refundable.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

Due to the automated nature of our order fulfillment process, cancellation requests are not guaranteed and are reviewed on a case-by-case basis.

Once an order has entered processing, fulfillment, or shipment preparation, it may no longer be eligible for cancellation.

If a cancellation request cannot be approved, the order will remain subject to our Return, Refund & Replacement Policy.

We do not offer direct exchanges. If an exchange is approved, it will generally be processed as a replacement shipment or another appropriate resolution at our discretion.

If costs have already been incurred at the time a cancellation request is approved, an appropriate deduction may be applied to the refund amount.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

WinnyBabi is not responsible for orders shipped to an address provided incorrectly by the customer.

Additional shipping charges may apply if a package must be reshipped due to incorrect shipping information.

Packages returned because they were unclaimed, not collected, or undeliverable may be subject to reshipping fees or deductions from any eligible refund.

Delivery Delays

Estimated delivery times are provided for reference only and are not guaranteed.

Delays caused by customs inspections, carrier disruptions, severe weather, public holidays, high shipping volumes, or other circumstances beyond our control do not qualify for refunds while the shipment remains in transit.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow:

3–5 business days for review and approval
5–10 business days for your bank or payment provider to process the refund

Processing times may vary depending on the financial institution involved.

Situations Not Eligible for Refunds

Refund requests may not be approved in situations including, but not limited to:

Change of mind after purchase
Ordering the wrong product, color, or variation
Failure to review product information before purchase
Products that have been used, washed, altered, or damaged after delivery
Requests submitted outside the applicable reporting period
Shipping delays caused by factors outside our control while the shipment remains in transit

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us before opening a chargeback or payment dispute.

Our team will make every reasonable effort to find a fair solution.

WinnyBabi reserves the right to submit order records, tracking information, delivery confirmations, customer communications, and other relevant documentation when responding to payment disputes.

Opening a chargeback or payment dispute before contacting our support team may delay the resolution process.

Filing a payment dispute may temporarily suspend the review of your request while the dispute is handled through the payment provider.

Right to Refuse Requests

WinnyBabi reserves the right to deny any return, refund, replacement, or exchange request that does not comply with this policy or that appears fraudulent, abusive, or made in bad faith.

This policy outlines the standard resolutions available for order-related issues.