Shipping policy

Shipping Policy

Last Updated: June 2026

At WinnyBabi, we're committed to delivering your order as safely and efficiently as possible. Please review the information below regarding our shipping process.

By placing an order with WinnyBabi, you acknowledge that you have reviewed and accepted the shipping timeframes and conditions outlined in this Shipping Policy.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note:

Orders are not processed, packed, or shipped on weekends or public holidays.
During peak seasons, promotional events, holidays, or unforeseen circumstances, processing times may be slightly longer.
If additional verification is required for your order, processing may be delayed until verification has been completed.

Estimated Delivery Times

We partner with carefully selected international fulfillment and shipping providers to offer reliable delivery while keeping our products affordable.

While many orders arrive sooner, please allow the following estimated delivery timeframes:

Destination	Estimated Delivery
United States	10–20 Business Days
Canada	10–20 Business Days
United Kingdom	10–20 Business Days
Australia & New Zealand	10–20 Business Days
Europe	10–20 Business Days
Rest of World	12–25 Business Days

Delivery estimates begin after your order has been processed and shipped.

These delivery windows are estimates provided in good faith and are not guaranteed.

Why International Shipping May Take Longer

Our products are shipped through trusted international logistics partners.

While most orders arrive within the estimated delivery window, shipping times may vary depending on factors such as:

Customs clearance
Airline cargo availability
Local carrier operations
Destination country
Seasonal shipping demand

Many orders are delivered earlier than the estimated timeframe. However, we recommend planning based on the full estimated delivery window.

We sincerely appreciate your patience while your order is in transit.

Shipping Costs

Shipping charges are calculated during checkout based on the destination, selected shipping method, and applicable promotions.

From time to time, WinnyBabi may offer free shipping promotions. Any applicable shipping discounts will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note:

Tracking information typically becomes available within 2–5 business days after shipment.
International shipments may not receive continuous tracking scans while moving between countries.
Tracking updates may occasionally pause for several days before resuming. This is normal and does not necessarily indicate that your shipment has been delayed or lost.

If you have any concerns regarding your tracking information, our support team is always happy to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at:

supportwinnybabi@gmail.com

While we will make every reasonable effort to update your shipping information, address changes cannot be guaranteed once an order has entered processing or shipment preparation due to our automated fulfillment process.

Orders shipped to an address provided incorrectly by the customer may require additional shipping charges if reshipment is requested.

Delivery Delays

Although we work hard to deliver every order as quickly as possible, occasional delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Customs inspections
Carrier delays
Severe weather
Public holidays
High shipping volumes
Transportation disruptions
Natural disasters
Government actions
Other force majeure events

As long as a shipment remains in transit within the normal shipping process, delivery delays alone generally do not qualify an order for cancellation, refund, or chargeback unless otherwise required by applicable law.

Lost Packages

If you believe your package has been lost during transit, please contact our support team so we can investigate with the shipping carrier.

Customers agree to cooperate with any reasonable investigation conducted by WinnyBabi or the shipping carrier.

Please note:

A package is not considered lost simply because tracking has not updated for several days.
International tracking updates may occur intermittently during transit.
Additional verification may be required before any resolution can be provided.

Packages marked as "Delivered" by the shipping carrier are generally considered successfully delivered.

If tracking indicates that your package has been delivered but you cannot locate it, we may ask you to:

Check with household members
Check with neighbors
Contact the shipping carrier
Verify the shipping address provided
Provide additional information to assist with the investigation

If a shipment is confirmed lost during transit after carrier verification, WinnyBabi may, at its discretion, provide an appropriate resolution, including:

Replacement
Store credit
Partial refund
Full refund

The resolution offered will depend on the specific circumstances of each case.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or missing essential parts, please contact us within 48 hours of delivery.

Prompt reporting helps us investigate efficiently with our fulfillment partners and shipping carriers.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Clear photographs of the packaging
Videos where applicable

After reviewing the information provided, WinnyBabi may offer an appropriate resolution, including:

Replacement
Store credit
Partial refund
Full refund

Each request is individually reviewed based on the circumstances and our Return, Refund & Replacement Policy.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

WinnyBabi is unable to estimate or control these charges.

Multiple Shipments

For logistical reasons, products from the same order may occasionally be shipped separately.

If this occurs:

You may receive multiple tracking numbers.
Packages may arrive on different dates.

This is a normal part of our fulfillment process.

Shipping Restrictions

WinnyBabi reserves the right to refuse, limit, or cancel shipments to locations where delivery is unavailable, restricted, prohibited, or considered high risk by our shipping partners.

Taxes, Duties & Import Charges

We want your shopping experience to be clear and predictable. For orders delivered to supported EU destinations, applicable taxes and import charges are included in the price you pay at checkout.

You should not be required to pay additional customs duties or import charges when your order is delivered.

If you are unexpectedly contacted by a carrier or customs authority requesting an additional import-related payment, please contact our Customer Care team before making the payment so we can assist you.